PAYMENT

• Once booking details are sent out, it will be held conditionally for 3 days and after which it will be cancelled and open to other clients.

• Your payment of the deposit means you have agreed to all the terms and conditions stated.

• All prices are subject to change without notice and are not guaranteed.

• Dates are given on a first come first serve basis.

• Booking is only reserved once the client has paid a 50% non-refundable deposit (outside of the 6 days, full payment is required within 6 days of booking.)

• A date cannot be held without a reservation fee and the requested date will still be open to other enquiries in the meantime.

• Failure to make payments within the agreed time frame may result in the cancellation of your booking.

• Full cleared payment to be received 6 days before the day of photoshoots or events.

• At any point the client can cancel but the deposit is non-refundable but can only be transferable on one occasion (on a reasonable ground)

• Notice must be given in advance if postponing the event but all deposit are non-refundable but transferable once. The remaining balance on the deposit will not be refunded and cant be transferred too and no balance to be returned

• Any bookings that postpone to a different year may be subject to a slight yearly price increase.

HAIR

• All hair accessories that are not given free must be returned and any loss must be paid for. Clients must bring their own hair, hair accessories and jewellery accessories for pictures.

• If you haven’t booked any extra outfits or hair services, no pictures of the outfit or hair will be touched or captured.

Refund & Exchange Policy

Due to the nature of our products, we operate a no-refund policy. If anything is unclear or you have questions feel free to contact our customer support team.

Please note once orders are placed they are final. We are unable to process order changes or amends. Please ensure you carefully review your order before checkout

Exchanges

Unfortunately, we don’t offer exchanges. If you qualify for a refund, we are happy to refund you. In the meantime, you would need to purchase the product you want separately.

Refund Policy

You qualify for a refund as long as:

You tell us you want a refund within 14 days after you receive your order, due to a faulty item. For wigs, the lace must remain uncut
we received your order within 14 days after you told us you want a refund
in the case of sealed products, you haven’t broken the seal.
in the case of lace products (frontals, closures and lace wigs), you have not cut the lace
in the case of hair bundles, you have not untied/unwound the fastenings at the top of the bundle
you have not removed any tags from any products
in the case of any hair product, you have not or otherwise altered the appearance of, or diminished the quality of, the product; for example, by bleaching it, colouring it, brushing it, wetting it, cutting it, exposing it to odours or applying heat or hair products to it
To process a refund, tell us in writing via [email protected]

You must return the products to us, at your cost, in their original packaging, as soon as possible after telling us you want to cancel.

We won’t accept returns received more than 14 days after the date you told us you wanted to cancel.

A 2.2% transaction fee will be deducted from all refunds to cover debit and credit card transaction fees. Unfortunately, we are unable to refund this as transaction fees are automatically charged

If you return a product to us, we won’t be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If the product is lost in transit, we won’t refund you the price of the product. If the product is damaged in transit, we’ll deduct the cost of the damage from the amounts we refund you..

NOTE: ALL CLEARANCE SALE ITEMS ARE FINAL AND NOT ELIGIBLE FOR REFUND OR EXCHANGE

What about my statutory rights?

We won’t accept any returns except as we’ve set out in this section and as required by English law. Nothing in this section affects your statutory rights.

SURCHARGE

• Surcharges are in inevitable and must be paid by all booking client

• Client will cover every necessary travel expense: Congestion, Parking and Tolls.

• Destination weddings – Client will provide flight cost (need to be confirmed), accommodations (hotel booking) and food for the duration of stay where necessary.

IF WE CANCEL OR CHANGE THE BOOKING

• In the unfortunate event that we are unable to attend on the day, due to illness or for last-minute, unforeseen circumstances all efforts will be made to find an alternative stylist/artist to stand in.

• In the unlikely event that we cannot find a replacement artist, monies (excluding money paid for work already carried out) will be fully refunded.

• If an assisting artist is needed for large parties and they are unable to attend due to unforeseen circumstances we may ask for an earlier start time to accommodate original numbers or a refund can be offered on services that have been forfeited.

• Fazezone reserves the right to cancel a booking following a trial, without a refund of the deposit, in circumstances where the client is uncooperative/makes it difficult to carry out our work or is booked under false pretences i.e for an event or other purpose.

IN THE EVENT OF DELAYS ON THE DAY OF OCCASION

• Fazezone cannot be held accountable in the event of unforeseen delays on the day which are out of their control.

• In the event that one or more services are forfeited as a result, no compensation/refunds can be offered if timings were over-run.

• If you are aware of factors that could delay or hinder our journey, please advise us as soon as possible so we can factor this into our route.

• We cannot be held responsible for any unforeseen factors.

• No refund or compensation can be offered for delays caused by other wedding vendors, guests, or members of the bridal party arriving late to begin our service.

• If you suspect any member of your bridal party may be a challenge in any way, it’s encouraged for them to have a trial to avoid potential delays on the day.

INSURANCE

  • All artists working under Fazezone have full public liability insurance to protect both themselves and the client.

 PRODUCTS / ALLERGIES

• The client agrees that pictures taken can be used for publicity which includes but are not limited to makeup artist websites and social media.

• All pictures come with a logo and with all on high-resolution for printable size.

• The client must inform Fazezone of any allergies/sensitivities/skin conditions before any services are carried out.

• This includes before/during the trial and afterwards if any sensitivities/problems have been found.

• Discounts can not be given on services if you want to use your own products on the day and the same full price applies.

• We also cannot be held liable for the performance and longevity of the product.

• Where the booking is reduced in numbers by the “Client” prior to the bridal preview, the minimum booking cost will still be required for all bookings taking place.

• Number reductions above the minimum booking will not be able to take place after the bridal preview has taken place and where the remaining balance has been paid.